Free Instant Check

Our free instant check tool asks a few simple questions and takes just a couple of minutes to complete. It will tell you immediately whether it’s worth proceeding with a full review. If we believe you could benefit from one, we’ll invite you to take the next step.

Standard Review

The time required for a full review depends on the complexity of your case and how quickly you can respond to any follow-up questions. Most of the information we need can be gathered through our intelligent online process. This system draws on years of experience and data to ask tailored questions relevant to your circumstances.

Completing this stage typically takes between 5 and 15 minutes. You can save your progress at any time and return later via your personal To-Do list.

Once all the necessary information has been provided, we’ll conduct your review and share our findings with you within 7 days.

Fully Managed Service

If you choose one of our fully managed services (Review and Correct or Commission Service), we will handle submitting any requests for error corrections and refunds to HMRC on your behalf, typically within 7 days of completing your review.

Important: In the rare event that we identify an underpayment of tax (meaning you owe HMRC), we do not automatically submit this information. Instead, we will always discuss the matter with you first and follow your instructions.

Once your case is with HMRC, their response time is generally 6–8 weeks, though this can vary depending on their workload. You can check the latest HMRC turnaround times here:

Check when you can expect a reply from HMRC

Refund Payments

If you’re due a refund through one of our fully managed services, we will:

• Verify the amount received from HMRC
• Issue payment to you within 2 working days of receiving it

If we believe HMRC hasn’t sent the full amount, we will continue to pursue the balance on your behalf and forward any additional payments within 2 working days of receipt.